At Clarkes Jewellery, customer satisfaction is our utmost priority. For a seamless return experience, please review our return policy below.
Returns for Items Not as Described or Defective
If you receive an item that is not as described or is defective, please contact our Customer Service team within 14 days of receipt. We will facilitate a full refund or exchange. To initiate this process, please reach out to us promptly.
General Returns
For returns not related to defects or incorrect descriptions, we offer a 14-day return window from the date of receipt. Please note that the cost of return shipping will be borne by the customer. To proceed, contact our Customer Service team within this period.
Return Eligibility
Items must be unused, in their original condition, and in the original packaging to qualify for a return. Items showing signs of wear or damage may not be eligible for return.
Return Process
To initiate a return, please contact our Customer Service team at [email protected]. Our representatives will provide detailed instructions on how to return the item.
Refunds
Upon receiving and inspecting your return, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed within 7 business days and credited to the original method of payment. Please note that shipping costs are non-refundable.
Exchanges
For exchanges regarding size, style, or color, please contact our Customer Service team. We will endeavor to accommodate your request based on item availability.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized items
- Earrings (due to hygiene reasons)
- Items purchased during clearance or final sale events
Damaged or Lost Items
In the rare event that your order arrives damaged or is lost in transit, please contact our Customer Service team immediately with photographic evidence of the damage. We will resolve the issue promptly.
Customer Responsibilities
Ensure that all return items are securely packaged in their original packaging to prevent damage during transit. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Contact Us
For any questions regarding our return policy or assistance with a return, please contact our Customer Service team at [email protected].
Policy Updates
We reserve the right to update or modify our return policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.
Thank you for choosing Clarkes Jewellery. We value your business and are dedicated to providing you with an exceptional shopping experience.
Sincerely,
The Clarkes Jewellery Team
