Privacy Policy

This Privacy Policy explains how we collect, use, and protect the personal information you provide when you create and manage an account on our website.

  1. Information We Collect:
    • When you create an account on our website, we collect the following information:
      • Username
      • Email address
      • Address
      • Name
  2. Purpose of Collection:
    • We collect this information solely for the purpose of creating and managing your user account on our website. We do not collect any additional personal data beyond what is necessary for this purpose.
  3. Data Security:
    • We take appropriate measures to protect your account information from unauthorised access, disclosure, alteration, or destruction.
  4. Third-Party Services:
    • We may use third-party services for account management or authentication. Please refer to the respective privacy policies of these services for information on how they handle your data.
  5. Data Retention:
    • We retain your account information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. You may request to delete your account and associated data at any time.
  6. User Rights:
    • You have the right to access, update, or delete your account information. You can manage your account settings or contact us for assistance.
  7. Cookies and Tracking:
    • We may use cookies or similar technologies for account management purposes, such as session cookies. You can manage your cookie preferences through your browser settings.
  8. Legal Compliance:
    • This Privacy Policy complies with relevant data protection laws and regulations.
  9. Contact Us:
    • If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at [email protected].
  10. Updates:
    • We may update this Privacy Policy to reflect changes in our account management practices. We will notify you of any material changes by posting the updated policy on our website.
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FAQ

How do you handle shipping and returns for online purchases? Toggle Image
We strive to make your online shopping experience as convenient as possible. We offer fast and reliable shipping options with tracking available if selected. If for any reason you're not completely satisfied with your purchase, we have a hassle-free return policy. Simply contact our customer service team within 14 days of receiving your order, and we'll assist you with the return process.
How do I care for and maintain my jewellery to ensure its longevity? Toggle Image
At Clarkes, 90% of our jewellery is crafted from high-quality stainless steel, making it highly durable and low-maintenance. Stainless steel resists tarnishing and requires minimal care—perfect for everyday wear. However, a small selection of our pieces are plated or made with more delicate materials. These items need a bit more attention to maintain their shine and finish. To keep your jewellery looking its best, we recommend the following care tips: Store Properly: Keep your pieces in a dry, air-tight container or a jewellery box to prevent tarnishing and scratches. Avoid Harsh Chemicals: Minimize exposure to perfumes, lotions, and cleaning agents, especially for plated items, as these can wear down finishes and damage gemstones. Clean Gently: Use a soft, lint-free cloth and a mild jewellery cleaner to remove buildup and restore shine. With just a little care, your jewellery will stay beautiful for years to come.
Can I request a custom design for a special occasion or milestone event? Toggle Image
Absolutley! Whether you're looking to commemorate a wedding, anniversary, or other significant moments in life, our experienced team will work closely with you to bring your vision to life. From engagement rings to bespoke necklace designs we can source besope pieces to fit your needs.
How can I stay updated on new arrivals, promotions, and events at your store? Toggle Image
To stay informed about our latest arrivals, promotions, and events, we encourage you to sign up for our newsletter or follow us on social media. You'll receive regular updates on new product launches, exclusive offers, and upcoming events, ensuring you never miss out on the latest trends and deals.
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