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FAQ

How do you handle shipping and returns for online purchases? Toggle Image

We strive to make your online shopping experience as convenient as possible. We offer fast and reliable shipping options with tracking available if selected. If for any reason you're not completely satisfied with your purchase, we have a hassle-free return policy. Simply contact our customer service team within 14 days of receiving your order, and we'll assist you with the return process.

How do I care for and maintain my jewellery to ensure its longevity? Toggle Image

Proper care and maintenance are essential for preserving the beauty of your jewellery. We recommend storing your pieces in a dry, air-tight container or a jewellery box when not in use to prevent tarnishing and scratching. Avoid exposing your jewellery to harsh chemicals, perfumes, and lotions, as these can damage delicate metals and gemstones. Regular cleaning with a soft, lint-free cloth and gentle jewellery cleaner will help keep your pieces sparkling.

Can I request a custom design for a special occasion or milestone event? Toggle Image

Absolutley! Whether you're looking to commemorate a wedding, anniversary, or other significant moments in life, our experienced team will work closely with you to bring your vision to life. From engagement rings to bespoke necklace designs we can source besope pieces to fit your needs.

How can I stay updated on new arrivals, promotions, and events at your store? Toggle Image

To stay informed about our latest arrivals, promotions, and events, we encourage you to sign up for our newsletter or follow us on social media. You'll receive regular updates on new product launches, exclusive offers, and upcoming events, ensuring you never miss out on the latest trends and deals.

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Customer Service, How Can we help?

Customer Service, How Can we help?